About Front AI
Our story
Today, we all are using an extensive amount of dialogue-based communication tools such as chat, Messenger, WhatsApp … you name it. Many companies list multitude of different communication channels on their web site. This can be pretty confusing for many customers. Which channels to use for what needs? Can the chatbot really help me or should I give a call instead? Nevertheless, surprisingly few companies provide more than phone or email-based customer service. Or, perhaps, they might deploy an underperforming chatbot that one could hardly call intelligent.
2023 we saw that even if we had provided the best of breed AI chatbots to our clients, many of them were badly underutilized. We decided to fix the situation and introduce a completely unique and innovative channel strategy tool, reChanneld for optimizing the automation rate and improving the customer satisfaction at the same time.
Our fast growth and list of happy clientsshows that our vision was right. It is time to change the game!
Our goal in Front AI
Our goal is to change customer service for the better. To achieve this, we help our customers to implement their customer service channel strategy in practice. We also automate the different service channels with next-generation Gen AI powered intelligent Service Bots that understand any language and any dialect and do not mind spelling mistakes. They operate in text and voice on different service channels. Our solutions help the customers to perform routine tasks, automatically, without human intervention, tirelessly and 24/7.
Our mission
We help organisations to reimagine their customer service.
Our
vision
The first choice for customer service automation. We deliver unique channel strategy tools and automate different customer service channels with outstanding natural language-based services and automations.
Our
purpose
Reimagining customer service so that people can focus on things that matter.
Key facts of FrontAI
Founded
in 2019
Over 50
clients
HQ in Helsinki
3 M€
Over 2 Million
Over 1 Million
Investors
The founders of Front AI strongly believed back in 2019 that Conversational AI will be one of the coolest innovations in Customer Service this decade. And it seems we are not alone. We are happy to see that some of the most respected investors in the Nordics share the same vision, among them CapMan Growth -fund, MaLaJa Invest, Lifeline Ventures and Hippocras, funded by Leena Niemistö and European Angel Fund Finland. What’s more, many of Front AI’s highly motivated staff members own shares, demonstrating their own belief in to the future growth of our company.
Meet some of our Investors:
