About Front AI
Our story
Today, we all are using an extensive amount of dialogue-based communication tools such as chat, Messenger, WhatsApp… you name it. Nevertheless, surprisingly few companies provide more than phone or email-based customer service. Or, perhaps, they might deploy an underperforming chatbot that one could hardly call intelligent.
About us menu
We believe that customers deserve better. Back in early 2019, we decided to do something! Instead of talking, we founded Front AI to drive change in the Nordic markets. We started offering intelligent AI-based service bots that help our clients to automate up to 50% of their customer service operations. Since then, we have implemented a larger number of intelligent Conversational AI solutions than any other company in our market. Our fast growth and a Net Promoter Score of 97 shows that our vision was right. It is time to change the game!
Our goal in Front AI
Our goal is to change customer service for the better. To achieve this, we help our customers to implement next-generation intelligent Service Bots that understand any language and any dialect and do not mind about spelling mistakes. We implement Service Bots that perform routine tasks, automatically, without human intervention, tirelessly and 24/7.
Our mission
We help organisations to automate their customer and employee touchpoints with local natural language providing superior service experience without queues.
Our
vision
The first choice for Conversational AI services. We deliver outstanding natural language-based services and automations.
Our
purpose
Reimagining customer service so that people can focus on things that matter.
Key facts of FrontAI
Founded
in 2019
Over 20
employees
HQ in Helsinki
12 months run-rate revenue
Automated Conversations
Net Promoter Score (NPS)
Cumulated funding
Investors
The founders of Front AI strongly believed back in 2019 that Conversational AI will be one of the coolest innovations in Customer Service this decade. And it seems we are not alone. We are happy to see that some of the most respected investors in the Nordics share the same vision, among them CapMan Growth -fund, Lifeline Ventures and Hippocras, funded by Leena Niemistö and European Angel Fund Finland. What’s more, many of Front AI’s highly motivated staff members own shares, demonstrating their own belief in to the future growth of our company.
Meet some of our Investors:
