AI-powered customer service - watch videos!

Customers expect a 24/7 digital customer service, which challenges service units to develop their operations. Technology – particularly AI and automation – can help to respond to customer needs and improve customer experience.

The next generation AI chatbots are capable of having natural conversations in the Nordic languages, understanding slang and spelling mistakes, and executing service requests while having customer dialogue. AI-based service bots can solve 80% of informational requests and execute 30-50% of customers’ service requests.

Our unique breakfast briefing uncovered the latest trends and technological opportunities in customer service. In addition, Nordea Bank shared their experiences of Nova – a virtual agent and also the most efficient worker at Nordea.

Videos are now available on-demand. Register to watch the presentations.