AI-powered customer service - watch videos!

Customers expect a 24/7 digital customer service, which challenges service units to develop their operations. Technology – particularly AI and automation – can help to respond to customer needs and improve customer experience.

The next generation AI chatbots are capable of having natural conversations in the Nordic languages, understanding slang and spelling mistakes, and executing service requests while having customer dialogue. AI-based service bots can solve 80% of informational requests and execute 30-50% of customers’ service requests.

Our unique breakfast briefing uncovered the latest trends and technological opportunities in customer service. In addition, Nordea Bank shared their experiences of Nova – a virtual agent and also the most efficient worker at Nordea.

Videos are now available on-demand. Register to watch the presentations.

Making the impossible language possible? An introduction to the technology behind conversational AI

Lars Selsås, Founder & CEO,

Customer service should not be automated, and 9 other myths of AI in customer service

Matti Toivonen, CXO, Front AI

Introducing Nova – Nordea’s most efficient employee

Egild Homme Technical Coordinator, Business Support and Martin Laukvik, Senior Business Developer, Strategy and Proposition, Business Banking, Nordea Bank

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