state of

in customer service 2020

What are the tools and the level of automation in Nordic customer service organisations (B2B, B2C and Public Services)?

In this report you will find out:

  • What are the main channels used in customer service today across B2B, B2C and Public services?

  • What automation tools are in use and planned to be used?

  • What are the main goals for increasing automation in customer service?

Download the report now to discover what’s working in different types of organisations.

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