What will HR professionals be talking about in 2023?

The year 2022 is soon ending, and the following year is already peeking around the corner. We at Front AI want to help you plan next year by telling you what kind of trends are likely to emerge.

Time for the right kind of leadership

Gartner has surveyed over 800 HR leaders in 60 countries to identify the priorities and challenges for 2023. Rising inflation, intensifying competition for talent and the volatility of global supply chains are confusing and pressuring organizations. HR leaders must balance between demands: cost savings and investments in talent, business requirements and workforce needs.

The top priority in Gartner’s survey is the effectiveness of managers and leaders. Leadership is changing as society changes, and more and more emphasis is on leaders’ ability to be genuine, adaptable and show empathy. Leaders need to lead people as individuals and understand how to connect with different individuals. Indeed, 82% of employees want to be seen as a person, not just an organization employee. Individual-centered leadership requires time and energy from managers and leaders.

How to ensure workforce adequacy – is a hybrid team the solution?

In Gartner’s survey, recruitment emerged as a top priority for 2023. This is not surprising as the population in the West is ageing, and attracting and engaging the workforce gets more difficult year after year. The most attractive employers can attract the best talent. Employer branding has become an essential competitive factor in attracting new talent.

However, organizations must also consider other ways of ensuring the long-term availability of labour. One solution is digital workers, e.g. virtual assistants. The strengths of digital workers are very different from those of humans, so the optimal outcome is to combine human and digital workers in the same team. We must move away from work as the performance of tasks and instead see work as problem-solving and leadership. The World Economic Forum estimates that we will lose around one million jobs as technology develops while another 1.75 million jobs will be created.

Is valuable time spent searching for information?

Conversational AI helps to increase work efficiency by decreasing workload. Employees can quickly get answers to their questions precisely when they need information. There is no frustration and inefficient working time, as there is no need to search for information in multiple places, and people don’t have to worry about accidentally using outdated instructions. Work is more efficient when there are fewer interruptions. Interruptions quickly lead to errors, as human working memory is limited.

Gartner predicts that by 2022, 70% of white-collar workers will interact with conversational platforms daily.

Nina Koskela, Head of Internal VA

Are you interested?

Do you want to discuss more with Front AI? We’d be happy to tell you more about how virtual assistants can help your organization.

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