Front AI Launches reChanneld: A Revolutionary Service Channel Management Online Solution
Press Release May 30, 2023
Front AI Launches reChanneld: A Revolutionary Service Channel Management Online Solution
Front AI, a leading specialist in customer service automation and Conversational AI, today announced the launch of reChanneld, a cutting-edge, online service channel management solution designed to revolutionize customer service experiences.
This innovative product is designed to address significant market challenges identified by Front AI after interacting with over 500 customer service teams across four years.
“We are proud to introduce reChanneld as a direct response to the prevalent challenges we’ve observed in the customer service industry. The stickiness in legacy channels is strong, and investments in automation are underutilized. In addition, there’s a lack of reliable statistics on customer behavior,” said Jari Annala, CEO and Co-Founder of Front AI. “With reChanneld, businesses can optimize their service channels and provide round-the-clock service for their customers.”
reChanneld empowers businesses to take control of their customer service channels by nudging customers toward their preferred channel. This easy-to-use online solution provides an intuitive interface, making customer interactions more efficient and enjoyable.
reChanneld provides various features, including effortless website integration, cloud-based channel management, real-time content control, and customizable branding. It’s the ideal tool for businesses to streamline customer contact, guide users to preferred channels, and maximize their service channel investments.
Furthermore, reChanneld offers real-time analytics across channels, unlocking the potential in self-service, automation, and other heavily invested channels. This provides businesses with much-needed reliable customer behavior statistics, revealing why customers are contacting them in the first place.
The solution is available in three subscription tiers – Entry, Pro, and Enterprise – designed to cater to businesses of different sizes and needs.
“Through reChanneld, we’re bringing our commitment to customer satisfaction (NPS97) and our successful track record of over 50 Conversational AI projects in the Nordics to solve these pressing industry challenges,” Jari Annala added.
For more information about reChanneld, visit https://rechanneld.com
About Front AI
Front AI is an expert in customer service automation. We help our clients reimagine their customer service by providing automated 24/7 services. Front AI excels in Conversational AI and prides itself on superior customer satisfaction (NPS97). The company has successfully completed over 50 customer service automation projects in the Nordics. Founded in 2019, Front AI currently employs over 30 AI professionals in Finland, Sweden, and Denmark.