01.
Easy onboarding and the driving of true value with the right partner:
The most experienced Conversational AI implementation team in the Nordics
Excellent track record with a Net Promoter Score (NPS) of 94% and a customer satisfaction rating of 4.8 out of 5
Pretrained AI modules for banking, insurance, telco, public sector, education, internal service and general questions
Template engine for easy creation of customer-specific training
AI support services to ensure true lifetime value of Conversational AI and end-customer satisfaction.
02.
Proven platform with over 250 live implementations:
Scalable up to thousands of intents, millions of transactions and tens of languages – on one platform.
No-code fully graphical interface
Fully GDPR compliant
Changes can be applied without any service break or help from IT
Chat window compatible with EU directive for the accessibility of websites and mobile applications (WCAG 2.1. AAA-level)
03.
Unique, powerful NLP optimized for 30 languages including Finnish, Swedish and Danish:
Native support for 30 languages, all Nordic languages included
Understanding of sentences and semantics instead of key words
Native language support including conjugations, declinations and compound words
Context aware
Automated error correction for spelling mistakes
Automated recognition of the conversation language and sentiment analysis
Ability to handle multiple intent matches in one customer message – easy elimination of false positives
04.
No programming skills needed to train AI:
Training of the AI through simple GUI using just a few example sentences
Intents organized as hierarchy tree with full search
Customer-specific vocabulary maintained by AI Trainers
Suggestions of new intents based on frequent customer questions
05.
Easy maintenance:
The whole AI model is fully managed by AI Trainers
Automated testing of AI model quality, including regression testing
Role-based user profiles maintained by key user
Full logging and analysis of conversations
Full audit trail
Automated recognition of faulty links, missing intents, etc.
06.
Easy integration with current systems and content:
Easy integration with market-leading live chat tools
Easy, visual back-end systems integration using the GUI
Entity extraction fully controlled by the AI Trainer
Rich functionality for reusing existing links, videos, images and other existing content
Support for strong authentication (e.g. Bank ID, Azure Active Directory)
Network of multiple bots and automated session transfers between the bots
Single Sign-On support
07.
Support for all communication channels;
Chat
Social media
Voice
Collaboration tools such as MS Teams, Slack, Zoom, etc.