Webinar: How Nets Wins at 24/7 multi-language customer service with AI-Powered Netta
Webinar 4 November 10-10.50 am CET (11 am EST)
Nets Merchant Services, a business unit of Europe’s leading payment provider Nets Group, delivers services to over 700,000 merchant outlets, including over 140,000 online merchant outlets throughout the Nordic region and DACH. The customer service team at Nets Merchant Services consists of over 400 professionals who help merchants solve any issues with payments. On average, the customer service team has one million interactions per year, traditionally received and solved by phone calls and emails.
The analysis of customer interactions showed that AI could handle 50% of queries, freeing agents’ time to solve more complex tasks. Netta, a conversational AI bot, went live in December 2020 and has been supporting end-users online since then.
In this exciting webinar with Jan Hayden, Projects and Automation team in Customer Services (Nets), you’ll hear the story of Netta, from initial planning to implementation and further development. The webinar is hosted by Jari Annala (CEO, Front AI).
– A change management project
– The roles and responsibilities of the. AI team & the service provider
– Lessons and learnings
– Future vision