Webinar: introducing reChanneld – Service Channel Management Solution

Webinar: introducing reChanneld – Service Channel Management Solution

Thursday 31.8. at 9 CET

The channel strategy for customer service is a hot topic at the moment. Despite huge investments in self-service, chat, AI bots and other solutions, the telephone is still the primary channel for customer service. Why do customers choose the service channels they do? Even when there is a 24/7 scalable service? What happens at the moment of choice?

The Nudge Theory provides an excellent framework for understanding customer behaviour and can be effectively applied to a channel strategy for customer service. By applying the principles of Nudge Theory, organisations can direct customers to the channels that are most effective for both parties.

In this webinar, Matti Toivonen, CXO & Co-Founder of Front AI, will discuss the channel strategy for customer service, Nudge Theory and give a live demonstration of Front AI’s new web-based service channel management solution, reChanneld. Come hear how you can practically implement channel strategy for customer service and direct customers to the desired channel in real time, maximise the investments already made and obtain reliable statistics on customer behaviour.

Learn more about reChanneld at https://rechanneld.com