Video: Customer-Centered Channel Strategy with CDON

CDON Group, the largest marketplace in Nordics with over 2 million customers per month, has implemented a customer-centered channel strategy for its customer service with reChanneld. This has helped them both increase customer satisfaction and reduce customer service costs.

Hampus Ferm, CDON Group’s CS Systems & Flows Manager, shares in this video their journey and the results they have achieved.