edenred-case01

Edenred’s AI bot Ella serves all customer groups in employee benefit related questions

Edenred, part of the international Edenred Group, is the leading employee benefits provider in Finland. Edenred launched Ella, a Conversational AI-based customer service bot, in the winter of 2019-2020. Read the case story to learn e.g., how Ella’s personality was created, what has been the end-user feedback so far, and how many conversations Ella is handling.

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