Laurea’s new Service Bot, Pii assisting students with IT-related questions in the School’s ServiceDesk around the clock

Laurea introduced Pii, its Service Bot built on Conversational AI, in the school’s IT ServiceDesk in January 2020. Learn more about Laurea’s, one of the leading Universities of Applied Sciences in Finland, journey with Conversational AI, from identifying the need to implementing the solution. What have been Laurea’s successes and challenges during the journey and what are Pii’s responsibilities and how the future looks.


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