Kela develops customer service: Digital Workforce selected as the new chatbot technology supplier

Kela AI bot

The Social Insurance Institution of Finland (Kela) and Digital Workforce have signed a four-year agreement that covers the implementation of an intelligent chatbot technology platform. Kela has an essential role in providing social security coverage to the Finnish population at different stages of life. In terms of the number of customer service interactions across all…

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WEBINAR: From an Informational to a Transactional Bot

From informational to transactional bot

Thursday February 18th at 11-11.50am EET / 10-10.50am CET / 9-9.50am GMT Hoist Finance, one of the leading and fastest-growing debt management companies in Europe, aspires at offering the best digital experience and has a Digital by Default strategy. One essential solution in the toolbox, giving customers the ability to self-serve, is a conversational AI-powered…

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Webinar: Radically Transform Your Customer Operations with Intelligent Automation

Thursday January 28 at 10-10.50 am UK time RPA and Intelligent Automation have transformed many back-office functions, such as finance and accounting. While the majority of the current use cases for RPA are in the back-office operations, the pioneers are already utilising RPA and other intelligent automation technologies, like Conversational AI, in customer operations. By…

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