Archive for June 2021
How about moving your internal services to the 21st century with a virtual assistant?
When we at Front AI entered the Conversational AI business, we promised Reimagine the customer service and be a game-changer there. For us, customer service can be external customer service, but it can also be internal IT or HR helpdesk serving your employees. Individuals do not switch roles so that in their free time, they…
Read MoreWebinaari: Pohjoismaiden suurin tekoälyn migraatioprojekti – Case Kela-Kelpo
Tiistaina 28.9.2021 klo 10-10.45 (huom! uusi päivämäärä) Organisaatioiden vaatimustaso chatbot-teknologioille nousee ja ratkaisuilta haetaan yhä enemmän yhtenäistä asiakaspalvelukokemusta, helppoa hallinnointia ja monipuolisia mahdollisuuksia jatkokehitykselle. Mitä jos käytössä oleva teknologia ei vastaa enää nykyisiä ja tulevia tarpeita? Miten tekoälypohjaisen chatbot-teknologian voi käytännössä vaihtaa? Tervetuloa seuraamaan keskustelumuotoista webinaaria, jossa Kelan Riikka Lindroos-Järvitalo (Product Owner AI & RPA)…
Read MoreVirtual Agent at Nets Merchant Services – Case Netta
The customer service team at Nets Merchant Services consists of over 400 professionals who help merchants solve any issues they may have with payments. On average, the customer service team has one million interactions per year, traditionally received and solved by phone calls and emails. The analysis of customer interactions showed that AI could handle…
Read MoreAfraid of chatbot migration – don’t be
This year we have had numerous discussions with customers who feel trapped by their current technology and are considering a change, chatbot migration. Technology that felt fresh and state-of-the-art a few years ago might feel a bit clumsy and outdated today. Does this big decision to change technology mean that you’d be throwing all your…
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