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A three-year innovation project funded by Business Finland and the City of Oulu is underway, the aim of which is to produce innovations and better serve the needs of local residents during the pilot period. The project is in collaboration with Front AI and Digital Workforce. At the heart of the project is a modern,…

The customer service team at Nets Merchant Services consists of over 400 professionals who help merchants solve any issues they may have with payments. On average, the customer service team has one million interactions per year, traditionally received and solved by phone calls and emails. The analysis of customer interactions showed that AI could handle…