Aika: Torstai 26.11. klo 10-10.50 Edenred on hyödyntänyt keskustelevaa tekoälyä eli palvelubotti Ellaa osana asiakaspalveluaan pian vuoden. Ella palvelee Edenredin kaikkia asiakasryhmiä osana asiakaspalvelutiimiä. Keskustelevan tekoälyn ylätason mahdollisuudet ja strategiset hyödyt ovat paljon esillä, mutta miten päästä tekoälybotin kanssa käytännön tasolla alkuun ja oppia toimimaan tehokkaasti osana asiakaspalvelutiimiä? Tule kuulemaan Edenredin konkreettisia kokemuksia ja vinkkejä…

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Edenred, part of the international Edenred Group, is the leading employee benefits provider in Finland. Edenred launched Ella, a Conversational AI-based customer service bot, in the winter of 2019-2020. Read the case story to learn e.g., how Ella’s personality was created, what has been the end-user feedback so far, and how many conversations Ella is…

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Webinar | Thursday the 20th August | 9:00-9:50 CEST | 10:00-10:50 EEST We are facing a new situation in work-life following COVID-19. There is a lot of uncertainty around returning to workplaces. Employees have experienced this crisis in many different ways, and they have a high volume of questions to HR and management. Some feel…

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Laurea introduced Pii, its Service Bot built on Conversational AI, in the school’s IT ServiceDesk in January 2020. Learn more about Laurea’s, one of the leading Universities of Applied Sciences in Finland, journey with Conversational AI, from identifying the need to implementing the solution. What have been Laurea’s successes and challenges during the journey and…

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Onsdag den 3 juni kl 09.00 CEST Som ett led i att hela tiden utveckla och förbättra kundupplevelsen bestämde sig SBAB Bank AB för att implementera en intelligent chatbot s.k. Conversational AI. Chatboten förstår och kan svara på kundens grundläggande frågor med ett naturligt språk och kompletterar SBABs kundservice genom att besvara enklare frågor på…

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Front AI has appointed Ray Byman to lead the company’s sales in Finland. Ray has started in his new position on the 4th of May, 2020. Ray is a skilled Sales Professional with robust and extensive experience and competence in leading and developing customer needs-driven sales, sales processes and organisation. Before joining Front AI Ray…

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13.5.2020 at 10 am EEST (9am CEST)   Europe’s largest startup Slush used Conversational AI at the 2019 event, and resolved 90% of attendee inquiries with its Virtual Agent, Botzilla. Slush, the famous hotspot of startups, VCs and tech enthusiasts, attracts 25,000 attendees and is committed to delivering an exceptional customer service experience with the…

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The city of Oulu has entered into an innovation partnership with the intelligent automation service companies Digital Workforce and Front AI. The purpose of the partnership is to develop an AI- service bot for the city’s customer services. The aim of the project is to improve service and guarantee its availability to all customers at…

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30.04.2020 at 10am EEST Succeeding in internal crisis communication is not an easy task. Employees expect to access up-to-date information across different channels and formats 24/7. During COVID-19 outbreak it has been harder than ever when new information has been flooding in every day, sometimes even several times a day. Conversational AI is a viable…

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Front AI has appointed Johan Lundqvist to lead the company’s expansion and growth in Sweden. Johan has started in his new position on 1 April 2020. Johan is an experienced manager and sales executive from the Enterprise Software- and Consulting business with over 20 years in the industry. He has a long track record in…

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