Laurea lähti liikkeelle keskustelevan tekoälyn kanssa syksyllä 2019. Palvelubotti Pii opastaa ja palvelee opiskelijoita jo toista vuotta eri palveluissa: opiskelija- ja hakijapalvelut, Service Desk, kirjastopalvelut sekä KV-palvelut. Tekoäly ymmärtää loppukäyttäjien luonnollisella kielellä esittämät kysymykset, vaikka ne sisältäisivät kirjoitusvirheitä, slangia tai murretta. Integraatioiden avulla palvelubotilta saa tietoa myös kahden muun korkeakoulun kurssitarjonnasta sekä avoimista työpaikoista. Tervetuloa…

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Kela AI bot

The Social Insurance Institution of Finland (Kela) and Digital Workforce have signed a four-year agreement that covers the implementation of an intelligent chatbot technology platform. Kela has an essential role in providing social security coverage to the Finnish population at different stages of life. In terms of the number of customer service interactions across all…

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From informational to transactional bot

Thursday February 18th at 11-11.50am EET / 10-10.50am CET / 9-9.50am GMT Hoist Finance, one of the leading and fastest-growing debt management companies in Europe, aspires at offering the best digital experience and has a Digital by Default strategy. One essential solution in the toolbox, giving customers the ability to self-serve, is a conversational AI-powered…

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Thursday January 28 at 10-10.50 am UK time RPA and Intelligent Automation have transformed many back-office functions, such as finance and accounting. While the majority of the current use cases for RPA are in the back-office operations, the pioneers are already utilising RPA and other intelligent automation technologies, like Conversational AI, in customer operations. By…

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Aika: Torstai 26.11. klo 10-10.50 Edenred on hyödyntänyt keskustelevaa tekoälyä eli palvelubotti Ellaa osana asiakaspalveluaan pian vuoden. Ella palvelee Edenredin kaikkia asiakasryhmiä osana asiakaspalvelutiimiä. Keskustelevan tekoälyn ylätason mahdollisuudet ja strategiset hyödyt ovat paljon esillä, mutta miten päästä tekoälybotin kanssa käytännön tasolla alkuun ja oppia toimimaan tehokkaasti osana asiakaspalvelutiimiä? Tule kuulemaan Edenredin konkreettisia kokemuksia ja vinkkejä…

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Edenred, part of the international Edenred Group, is the leading employee benefits provider in Finland. Edenred launched Ella, a Conversational AI-based customer service bot, in the winter of 2019-2020. Read the case story to learn e.g., how Ella’s personality was created, what has been the end-user feedback so far, and how many conversations Ella is…

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Webinar | Thursday the 20th August | 9:00-9:50 CEST | 10:00-10:50 EEST We are facing a new situation in work-life following COVID-19. There is a lot of uncertainty around returning to workplaces. Employees have experienced this crisis in many different ways, and they have a high volume of questions to HR and management. Some feel…

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Laurea introduced Pii, its Service Bot built on Conversational AI, in the school’s IT ServiceDesk in January 2020. Learn more about Laurea’s, one of the leading Universities of Applied Sciences in Finland, journey with Conversational AI, from identifying the need to implementing the solution. What have been Laurea’s successes and challenges during the journey and…

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Onsdag den 3 juni kl 09.00 CEST Som ett led i att hela tiden utveckla och förbättra kundupplevelsen bestämde sig SBAB Bank AB för att implementera en intelligent chatbot s.k. Conversational AI. Chatboten förstår och kan svara på kundens grundläggande frågor med ett naturligt språk och kompletterar SBABs kundservice genom att besvara enklare frågor på…

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Front AI has appointed Ray Byman to lead the company’s sales in Finland. Ray has started in his new position on the 4th of May, 2020. Ray is a skilled Sales Professional with robust and extensive experience and competence in leading and developing customer needs-driven sales, sales processes and organisation. Before joining Front AI Ray…

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