Posts by frontai
Why all bots are not equal – And why a soapbox car is not called a Formula 1
This year has been my introduction to the world of artificial intelligence and bots. I must say that the terminology here is extremely confusing. We call a trivial button bot a chatbot, but we also call Conversational AI, based on a deep learning neural network– guess what – a chatbot, of course. It is a…
Read MoreWe are hiring – Sales Manager Sweden
Apply here https://www.linkedin.com/jobs/view/1427708690/ Front AI specializes in Conversational AI automating the customer service and help desks in natural language powered by true AI tools (deep learning neural network). Our key target markets today are Finland, Sweden and Denmark. Conversational AI is one of the hottest topics on the market and in the AI landscape today.…
Read MoreFront AI Has Appointed New Country Manager for Denmark
Front AI has appointed Michael Fischer as new Country Manager for Denmark starting in his position June 17th 2019. Michael joins with extensive experience from DHI, IBM and CA, where he has held senior sales positions in Information Technology and Environmental Services industries. Michael has graduated from Boston University – School of Management and from The…
Read MoreAamiaisseminaari: Tulevaisuuden tekoälyavusteinen asiakaspalvelu
Aika: Torstai 6.6.2019 klo 8:30-12:00 – Huom! Suosittu tilaisuus on täynnä! Voit ilmoittautua jonotuslistalle. Paikka: Lasipalatsi, Mannerheimintie 22-24, 00100 Helsinki Asiakkaiden odotukset 24/7 digitaaliselle asiakaspalvelulle haastavat palveluyksiköitä kehittämään toimintaansa. Teknologian – erityisesti tekoälyn ja automaation – avulla voidaan vastata asiakkaiden tarpeisiin ja parantaa asiakaskokemusta. Uuden sukupolven chatbotit keskustelevat luonnollisesti pohjoismaisilla kielillä, ymmärtävät slangia ja kirjoitusvirheitä…
Read MoreBreakfast seminar: AI-powered customer service of the future
Date: Thursday June 6, 2019 at 8:30-12:00 ! This event is now fully booked! Location: Lasipalatsi, Mannerheimintie 22-24, 00100 Helsinki Customers expect a 24/7 digital customer service, which challenges service units to develop their operations. Technology – particularly AI and automation – can help to respond to customer needs and improve customer experience. The next generation…
Read MoreConversational AI company Front AI to launch a training academy for bot whisperers
Press release 30.4.2019 Front AI, a Conversational AI company focusing on automating customer service contacts, has launched an Artificial Intelligence academy. The academy trains bot whisperers, who teach chatbots to interact with humans in a natural, smart and comprehensive way. The objective is to train 100 natural language specialists (Natural Language Processing, NLP) in Finland…
Read MoreService bot company Front AI appoints a seasoned Chief Experience Officer (CXO)
Press release April 26, 2019 The core team of Front AI, delivering Artificial Intelligence based service automation, is growing. To strengthen the existing skills with industry domain and process knowledge, the company has appointed Chief Experience Officer (CXO), Matti Toivonen. Matti joins Front AI from Ticketmaster, where he was Service Director being responsible for Customer…
Read MoreFront AI sponsoring AI Tomorrow 2019
We are sponsoring AI Tomorrow which takes place at the Clarion Hotel in Helsinki on May 22-23. The event is organised by Professio. Come and hear exciting user experiences & best practises and check out our live demos. More about AI Tomorrow
Read MoreFront AI attending Prosessipäivät 2019
Come and meet us at Prosessipäivät 2019 organised 20.-21.5.2019 in Messukeskus, Helsinki. We are there keynoting and with a stand together with our partner boost.ai.
Read MoreIntelligent RPA och robotar i kundtjänst -event in Stockholm
We are presenting at the Intelligent RPA och robotar i kundtjänst- breakfast seminar in Stockholm on May the 9th, organised by Digital Workforce and UiPath. This event is targeted for customer service centres and contact centres looking for solutions to speed up service, cut costs and improve service quality. Do you know how to make…
Read More