Posts by frontai
WEBINAR: From an Informational to a Transactional Bot
Thursday February 18th at 11-11.50am EET / 10-10.50am CET / 9-9.50am GMT Hoist Finance, one of the leading and fastest-growing debt management companies in Europe, aspires at offering the best digital experience and has a Digital by Default strategy. One essential solution in the toolbox, giving customers the ability to self-serve, is a conversational AI-powered…
Read MoreWebinar: Radically Transform Your Customer Operations with Intelligent Automation
Thursday January 28 at 10-10.50 am UK time RPA and Intelligent Automation have transformed many back-office functions, such as finance and accounting. While the majority of the current use cases for RPA are in the back-office operations, the pioneers are already utilising RPA and other intelligent automation technologies, like Conversational AI, in customer operations. By…
Read MoreWebinaari: Käytännön askeleet tekoälybotin käyttöönotossa – Case Edenred
Aika: Torstai 26.11. klo 10-10.50 Edenred on hyödyntänyt keskustelevaa tekoälyä eli palvelubotti Ellaa osana asiakaspalveluaan pian vuoden. Ella palvelee Edenredin kaikkia asiakasryhmiä osana asiakaspalvelutiimiä. Keskustelevan tekoälyn ylätason mahdollisuudet ja strategiset hyödyt ovat paljon esillä, mutta miten päästä tekoälybotin kanssa käytännön tasolla alkuun ja oppia toimimaan tehokkaasti osana asiakaspalvelutiimiä? Tule kuulemaan Edenredin konkreettisia kokemuksia ja vinkkejä…
Read MoreEdenred’s AI bot Ella serves all customer groups in employee benefit related questions
Edenred, part of the international Edenred Group, is the leading employee benefits provider in Finland. Edenred launched Ella, a Conversational AI-based customer service bot, in the winter of 2019-2020. Read the case story to learn e.g., how Ella’s personality was created, what has been the end-user feedback so far, and how many conversations Ella is…
Read MoreWebinar: How should HR and Managers plan to return to the workplace after COVID-19 spring?
Webinar | Thursday the 20th August | 9:00-9:50 CEST | 10:00-10:50 EEST We are facing a new situation in work-life following COVID-19. There is a lot of uncertainty around returning to workplaces. Employees have experienced this crisis in many different ways, and they have a high volume of questions to HR and management. Some feel…
Read MoreLaurea’s new Service Bot, Pii assisting students with IT-related questions in the School’s ServiceDesk around the clock
Laurea introduced Pii, its Service Bot built on Conversational AI, in the school’s IT ServiceDesk in January 2020. Learn more about Laurea’s, one of the leading Universities of Applied Sciences in Finland, journey with Conversational AI, from identifying the need to implementing the solution. What have been Laurea’s successes and challenges during the journey and…
Read MoreWebinar: Hur SBAB förstärkt sin kundupplevelse med hjälp av Conversational AI
Onsdag den 3 juni kl 09.00 CEST Som ett led i att hela tiden utveckla och förbättra kundupplevelsen bestämde sig SBAB Bank AB för att implementera en intelligent chatbot s.k. Conversational AI. Chatboten förstår och kan svara på kundens grundläggande frågor med ett naturligt språk och kompletterar SBABs kundservice genom att besvara enklare frågor på…
Read MoreFront AI appoints regional sales manager to Finland
Front AI has appointed Ray Byman to lead the company’s sales in Finland. Ray has started in his new position on the 4th of May, 2020. Ray is a skilled Sales Professional with robust and extensive experience and competence in leading and developing customer needs-driven sales, sales processes and organisation. Before joining Front AI Ray…
Read MoreWebinar: How Conversational AI solved almost all attendee inquiries at Slush?
13.5.2020 at 10 am EEST (9am CEST) Europe’s largest startup Slush used Conversational AI at the 2019 event, and resolved 90% of attendee inquiries with its Virtual Agent, Botzilla. Slush, the famous hotspot of startups, VCs and tech enthusiasts, attracts 25,000 attendees and is committed to delivering an exceptional customer service experience with the…
Read MoreThe City of Oulu launches an innovation project utilizing Intelligent Automation to offer excellent service to all its customers at all times
The city of Oulu has entered into an innovation partnership with the intelligent automation service companies Digital Workforce and Front AI. The purpose of the partnership is to develop an AI- service bot for the city’s customer services. The aim of the project is to improve service and guarantee its availability to all customers at…
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